VPlus Networks' IAC Desk goes beyond the
usual functions of a help desk, by providing proactive WAN
management. This means we will monitor your network and inform
you of any faults - not the other way around.
The IAC Desk is always staffed by third line engineers, who
are available for you to consult by telephone and e-mail and
are trained to technical analysis level. They will identify
and correct any faults in the shortest possible time and provide
online updates about the status of your network.
Customers of other WAN providers are often frustrated by the
'helplessness' of their help desks. These desks are often
staffed by trainees or inexperienced personnel, which leads
to long delays in identifying and correcting faults. We have
designed our IAC Desk so that you can avoid such problems
and focus on your business. |
