| Service level agreements are in place to
inform the customer of any problem or potential problem within
30 minutes of it happening, analyse the problem within a further
60 minutes, correct the problem and notify the customer of
the resolution. Unlike many IT helpdesks, the one at VPlus
is manned by qualified engineers trained to the highest technical
level.
“Traditional WAN infrastructures based on leased lines or
frame relay technologies are prohibitively expensive for many
medium sized enterprises, often running into many thousands
of pounds per month,” said Anton Eratt, managing director,
VPlus Networks. “Our new service can not only save companies
money but we can, in most cases, also improve network performance
and reliability.
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