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Image of a wrist watch, with text saying technical backup, response in minutes not hours.

Speed and performance

Another requirement is that speed and performance using remote access would be as good as that experienced by the personnel in their offices. VPlus has put in place business Service Level Agreements which guarantee network uptime and performance.

A dedicated team of highly experienced technicians at VPlus continually monitors the network to spot any potential problems and take any necessary measures to avert them.

VPlus fought off tough competition from eight other suppliers to win the contract. These included BT, HP, Thus and Computacenter.

Commenting on the project, the organisation’s IT director said:

“I was expecting another nought on the price.”

  
  
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